Privacy Policy

1. WHO WE ARE

Valid8 Solutions LLC ("Valid8," "we," "us") is a Wyoming limited liability company providing performance-based lead generation and appointment setting services to pool renovation, resurfacing, and construction contractors.

Contact: [email protected]

This policy explains what personal information we collect, why, who we share it with, and what rights you have.

2. TWO DIFFERENT ROLES

We handle personal information in two distinct capacities, and your rights differ depending on which applies to you.

As a business (controller). When you visit our website, enquire about our services, or become a Valid8 client, we decide how and why your information is used. This policy governs that information.

On behalf of our clients (service provider). When a homeowner submits an enquiry through an advertising campaign we operate for a contractor, that contractor is the business responsible for the information. We process it only on their instructions and only to perform our services. If you are a homeowner and want to exercise rights over your information, contact the contractor you enquired with. We will assist them in responding.

3. INFORMATION WE COLLECT

From prospective and current clients

Name, business name, email address, phone number

Business details including legal entity name, business structure, service area, licensing details, and tax identification numbers where required for carrier or platform registration

Insurance details where provided

Advertising account identifiers, business page details, and platform access credentials or permissions

Campaign parameters, budgets, and performance data

Billing and payment information, processed by our payment provider

Records of our communications with you

From website visitors

IP address, browser type, device information, pages viewed, referring source

Cookie and tracking-pixel data, including from Meta, where you have consented or where permitted

From homeowner leads, on behalf of our clients

Name, email address, phone number, and property location

Responses to qualification questions about their project

Consent records, including form submission timestamp and IP address

Appointment and communication history

We do not knowingly collect sensitive personal information, and we do not collect information from children.

4. HOW WE USE INFORMATION

Client information is used to provide and manage the services, set up and operate advertising campaigns, register messaging brands with carriers where required, invoice and collect payment, communicate with you, meet legal and tax obligations, and improve our services.

Website visitor information is used to operate and secure the site, understand how it is used, and measure the effectiveness of our own advertising.

Homeowner lead information is used solely to qualify enquiries, arrange appointments, and deliver follow-up communications on behalf of the contractor. We do not sell or share it, we do not use it for cross-context behavioral advertising for our own benefit, and we do not retain, use, or disclose it outside the direct business relationship with the contractor.

5. LEGAL BASES

Where data protection law requires a legal basis, we rely on:

Contract — to provide services you have engaged us for

Legitimate interests — to operate, secure, and improve our business, where not overridden by your rights

Consent — for marketing communications and non-essential cookies, which you may withdraw at any time

Legal obligation — for tax, accounting, and regulatory records

6. WHO WE SHARE INFORMATION WITH

We do not sell personal information.

We share information with service providers who help us operate, each bound to protect it:

CRM and automation — HighLevel (GoHighLevel), which hosts contact records, communications, and campaign workflows

Advertising platforms — Meta Platforms and any other platform agreed with the client

Email delivery — our email sending provider

Telephony and messaging — carriers and messaging providers, including for A2P registration

Payment processing — our payment provider

Professional advisers — accountants and legal advisers where necessary

We may also disclose information where required by law, to enforce our agreements, or in connection with a sale or merger of our business.

Subcontractors with access to consumer data are bound to obligations no less protective than those we accept.

7. COOKIES AND TRACKING

Our website and campaign pages may use cookies and tracking pixels, including the Meta pixel, to measure advertising performance and understand site usage.

You can control cookies through your browser settings. Blocking some cookies may affect how the site works.

8. HOW LONG WE KEEP INFORMATION

Client records — for the duration of the engagement and afterwards as needed for tax, accounting, and legal purposes

Lead consent records — including submission timestamp and IP address, for as long as we perform services for the relevant client, and made available to that client on request

Homeowner lead data — returned or deleted on the client's written request following termination, except where retention is required by law or for our own records of consent, delivery, and billing

Website analytics — retained for a limited period consistent with the purposes described above

Sensitive business identifiers such as tax identification numbers are retained only for as long as needed for the registration or compliance purpose they were collected for.

9. SECURITY

We maintain reasonable technical and organizational safeguards appropriate to the information we hold, including access controls and use of reputable service providers. No system is completely secure, and we cannot guarantee absolute security.

10. INTERNATIONAL TRANSFERS

We operate internationally. Personal information may be processed in the United States and in other countries where we or our service providers operate. Where information is transferred across borders, we take steps to ensure it remains protected consistent with this policy and applicable law.

11. YOUR RIGHTS

Depending on where you live, you may have the right to:

Request access to the personal information we hold about you

Request correction of inaccurate information

Request deletion of your information

Object to or restrict certain processing

Request a portable copy of your information

Withdraw consent where processing is based on consent

Opt out of marketing communications at any time

California residents additionally have the right to know what personal information is collected, to request deletion or correction, to opt out of sale or sharing, and not to be discriminated against for exercising these rights. We do not sell or share personal information as those terms are defined under the California Consumer Privacy Act.

To exercise any right, contact us at [email protected]. We will verify your identity before responding.

If you are a homeowner who submitted an enquiry through a contractor's campaign, direct your request to that contractor. They are the business responsible for your information. If you are unsure who that is, contact us and we will point you to them.

12. MARKETING COMMUNICATIONS

If you enquire about our services, we may contact you by email or phone about them. You can opt out at any time by replying to any message or contacting us directly. We honor all opt-out requests promptly and maintain an internal do-not-contact list.

We do not purchase, scrape, or import third-party contact lists.

13. THIRD-PARTY SITES

Our site and communications may link to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their policies.

14. CHILDREN

Our services are directed at businesses and homeowners aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us and we will delete it.

15. CHANGES TO THIS POLICY

We may update this policy from time to time. The effective date at the top shows when it was last revised. Material changes will be posted here, and where required we will notify you directly.

16. CONTACT US

Questions, requests, or complaints:

Valid8 Solutions LLC [email protected] If you are in a jurisdiction with a supervisory data protection authority, you also have the right to lodge a complaint with them.